Communication in Business

Here's an interesting interview with CEO James J. Schiro (of Zurich Financial Services). In answer to the question, "What is the most important leadership lesson you've learned?", Schiro says: It's the ability to listen, and to make people understand that you are listening to them. And, in answer to the question, "Is there a skill you're looking for in job candidates now more than you did, say, five years ago?", Schiro says: Interpersonal skills and a sensitivity to people are key.